Fulfillment Policy

Service Delivery Policy

ATL Consultancy provides web development and consulting services with the following delivery terms:

  • Project timelines will be clearly defined in the initial proposal and contract
  • Regular progress updates will be provided throughout the development process
  • Final deliverables will be provided upon project completion and client approval
  • Source code and documentation will be delivered via secure methods

Refund Policy

Our refund policy is designed to be fair and transparent:

  • Deposits for project initiation are non-refundable
  • Partial refunds may be considered for incomplete work based on the stage of development
  • No refunds will be issued for completed work that has been delivered and approved
  • Refund requests must be submitted in writing within 14 days of project completion

Cancellation Policy

Project cancellations are handled as follows:

  • Cancellations must be submitted in writing
  • Work completed up to the cancellation date will be billed accordingly
  • Any unused portion of prepaid services will be refunded
  • Project assets and materials will be transferred to the client upon final payment

Service Guarantee

We stand behind our work with the following guarantees:

  • 30-day warranty on delivered code for bug fixes and minor adjustments
  • Compliance with agreed-upon specifications and requirements
  • Professional and timely communication throughout the project
  • Secure handling of all client data and intellectual property

Dispute Resolution

In the event of a dispute:

  • We will make every effort to resolve issues amicably
  • Disputes will be handled through direct communication first
  • If necessary, mediation will be pursued before legal action
  • All disputes are subject to the laws of the jurisdiction specified in the contract