Fulfillment Policy
Service Delivery Policy
ATL Consultancy provides web development and consulting services with the following delivery terms:
- Project timelines will be clearly defined in the initial proposal and contract
- Regular progress updates will be provided throughout the development process
- Final deliverables will be provided upon project completion and client approval
- Source code and documentation will be delivered via secure methods
Refund Policy
Our refund policy is designed to be fair and transparent:
- Deposits for project initiation are non-refundable
- Partial refunds may be considered for incomplete work based on the stage of development
- No refunds will be issued for completed work that has been delivered and approved
- Refund requests must be submitted in writing within 14 days of project completion
Cancellation Policy
Project cancellations are handled as follows:
- Cancellations must be submitted in writing
- Work completed up to the cancellation date will be billed accordingly
- Any unused portion of prepaid services will be refunded
- Project assets and materials will be transferred to the client upon final payment
Service Guarantee
We stand behind our work with the following guarantees:
- 30-day warranty on delivered code for bug fixes and minor adjustments
- Compliance with agreed-upon specifications and requirements
- Professional and timely communication throughout the project
- Secure handling of all client data and intellectual property
Dispute Resolution
In the event of a dispute:
- We will make every effort to resolve issues amicably
- Disputes will be handled through direct communication first
- If necessary, mediation will be pursued before legal action
- All disputes are subject to the laws of the jurisdiction specified in the contract